Privacy Policy

Last updated: August 27, 2026

This page explains what information is collected across reysan.ca and ReputationExpert.ca — through the AI chat widget and through service inquiries — why it's collected, and how it's handled.

1. AI chat widget (reysan.ca)

When you use the "Ask about Rey" chat widget, the following is collected and stored:

• The name and email address you provide before starting a chat
• The messages you send and the AI's responses
• Your IP address (used for rate limiting and abuse prevention)
• A timestamp for each message

This is collected to respond to your questions, review and improve the chatbot's answers over time, and prevent spam or abuse. Messages are processed by a third-party AI provider (OpenAI or Anthropic, depending on the query) solely to generate a response — these providers do not use this data to train their own models under the terms Rey uses them. Conversation data is stored in a private, access-restricted database (Supabase), viewable only by Rey.

2. ReputationExpert.ca service inquiries

When you reach out about a reputation management, account recovery, content removal, or PR-related case, the following may be collected:

• Your name, email, and any contact details you provide
• URLs, screenshots, or descriptions of the content or situation you're asking about
• Details related to affected accounts or platforms (e.g. the platform involved, account username, nature of the issue) — never passwords or account credentials, which are never requested or accepted
• Any documentation you choose to share to support your case

This information is used solely to assess your case, connect you with the right specialist or process, and carry out the requested service. It is not sold, shared with advertisers, or used for any purpose beyond delivering the service you requested. Information related to a case is shared only with the specific specialists or contacts necessary to resolve it, on a need-to-know basis.

3. Who can see your data

Only Rey (and, where relevant to completing a case, the specific specialist working on it) has access to stored information. Nothing is sold, shared for advertising, or used to train third-party AI models.

4. How long it's kept

Chat conversations are retained indefinitely for review purposes, unless you request deletion. Service-related case information is kept for as long as reasonably needed to complete and support the service, and afterward as a record of work performed.

5. Your choices

• Using the chat widget is entirely optional.
• You can request that your chat conversation history or service case information be deleted by emailing contact@reysan.ca with the name/email you used.

Contact

Questions about this policy or your data can be sent to contact@reysan.ca.